Reference

Terms and Conditions That Govern Your Account

These terms set out the rules for using 399bad where the service is available under your local law and eligible region.

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SECURITY AND RETENTION

How We Handle Your Account and Data

Account security and data handling sit inside these terms as conditions you agree to when you register. We hold your personal data only as long as your account is active or as required by applicable law — after that, records are deleted or anonymised in line with our data retention schedule. If you want to know what data we hold on you, or you want to request a correction, send a written request through the support email in your account panel.

Account Security

Your login credentials are your responsibility. We use OTP verification on every new device sign-in to confirm it is you. If you suspect unauthorised access, contact support immediately to freeze your account.

Data We Collect

We collect registration details, transaction records, and session data needed to operate your account and meet any applicable legal reporting requirements in your region.

Cookie Use

This site uses functional and analytics cookies. Functional cookies keep your session active across the mobile browser and desktop lobby. You can manage cookie preferences in your browser settings.

Your Rights

You may request a copy of your account data, ask us to correct inaccurate details, or request deletion if your account is closed and no legal hold applies. Requests go through the email channel in your account panel.

What These Terms Actually Cover

399bad Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every part of your account — how you open it, how you fund it, and how you close it. Deposits made through bKash, Nagad, or Rocket are processed under the conditions set here, including the verification steps we require before a withdrawal

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is released. Access to games like Roulette Speedway or Live Cricket Scene is subject to the same terms; using those games means you accept them in full. We may update these terms when our services change or when local regulations require it. When that happens, we
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post the revised version on this page and the update takes effect from that date. Continued use of your account after a revision counts as acceptance. These terms are governed by the rules of the jurisdiction in which we operate — your eligibility to use this
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service depends entirely on the laws of your region. If local law does not permit online wagering, you are not eligible to hold an account. We do not accept accounts from individuals under the age of majority as defined in their jurisdiction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT AND QUERIES

Reach Us About These Terms

If any part of these terms is unclear, or if you have a question about how a rule applies to your account, our support team handles that through three channels. Account-specific queries — such as a payment that cleared but did not reflect, or a verification step you cannot complete — are handled fastest through live chat, where an agent can check your account directly.

Live Chat Available through your account dashboard. For terms and payment queries, have your account number and the transaction reference ready before you connect.

Email Support Send detailed terms or eligibility questions to our support address listed in your account panel. We aim to reply to written queries in order of receipt.

Help Centre Our help centre covers the most common questions about account rules, wallet verification, and what happens when a payment method changes.

Common Questions About Our Terms

You must be of legal age in your jurisdiction and in a region where this service is permitted. Availability depends on your local law and eligible region — we do not determine eligibility on your behalf.

We may suspend or close your account if you breach these conditions. Funds held in a closed account are dealt with according to the reason for closure and any applicable legal requirements.

We update the version date on this page whenever terms change. Checking this page after any notification from us will show you the current version. Continued account use after an update is treated as acceptance.

The wallet you use for deposits must be registered in your own name and must match the details on your 399bad account. Payments from third-party wallets are not accepted under these terms.

Send a written request through the support email address shown in your account panel. Include your account number and the specific data you are asking about. We handle requests in order of receipt.

Disputes are handled under the jurisdiction in which we operate. If you have a complaint about how these terms were applied to your account, the formal route is through our written support channel.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your Account

How We Handle Your Account and Data

Reach Us About These Terms

Common Questions About Our Terms

01 Who can open an account under these terms?

02 What happens if I breach these terms?

03 How do I know when the terms have changed?

04 Can I use any bKash or Nagad account to deposit?

05 How do I request my personal data or ask for a correction?

06 What governs disputes about these terms?

Terms & Conditions

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